This privacy notice for MATRIX LTD (“MATRIX LTD”) describes how and why we might collect, store, use, and/or process your information when you use our services, such as when you:
 
Visit our website at https://www.arkaine.io/, or any website of ours that links to this privacy notice. Engage with us in other related ways, including any marketing activities.
 
Questions or concerns? Reading this Privacy Policy or privacy notice will help you understand your privacy rights and choices.
 
By accessing, connecting, clicking on, using, or engaging in the Services, you indicate and confirm that you have consented and agreed to the terms of this Privacy Policy. We will not use your Personal Information for any other purpose that has not covered in this Privacy Policy or the Terms without providing you with prior notification or obtaining your consent.
 
If you do not agree, either partially or wholly, to this Privacy Policy, you must immediately discontinue accessing, connecting, using, or engaging in our Services. This Privacy Policy does not apply to services offered by other companies or service providers or other websites linked from our Platform.
 
If you still have any questions or concerns, please contact us at team@arkaine.io.
 
SUMMARY OF KEY POINTS
 
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
 
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with MATRIX LTD and the Services, the choices you make, and the products and features you use.
 
Do we process any sensitive personal information? We do not process sensitive personal information.
 
Do we receive any information from third parties? We do not receive any information from third parties.
 
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so or requested by the regulator.
 
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties such as regulators or if requested to do so legally.
 
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
 
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
 
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
 
Want to learn more about what MATRIX LTD does with any information we collect?  
 
TABLE OF CONTENTS
 
1. WHAT INFORMATION DO WE COLLECT?
 
2. HOW DO WE PROCESS YOUR INFORMATION?
 
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
 
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
 
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
 
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
 
7. HOW LONG DO WE KEEP YOUR INFORMATION?
 
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
9. DO WE COLLECT INFORMATION FROM MINORS?
 
10. WHAT ARE YOUR PRIVACY RIGHTS?
 
11. CONTROLS FOR DO-NOT-TRACK FEATURES
 
12. DO WE MAKE UPDATES TO THIS NOTICE?
 
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
 
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
 
1. WHAT INFORMATION DO WE COLLECT?
 
Personal information you disclose to us. For the purposes of this Privacy Policy, Personal Information is information that can be used to identify, describe, relate, or associate with you as a particular individual.
 
In Short: We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
 
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
email addresses, full name, birthday date, nationality, home address, location, government identification number (Identification Card/Passport Number and Date of the Issuance of Identification Card/Passport), telegram username, digital wallet address, email address, IP address, documentation for proof of address and other information as we required which can be used to distinguish your identity, to access the Platform and for Know Your Customer (“KYC”) verification purposes. Sensitive Information (e.g. race, colour, political aspirations…) and Financial Information (e.g. detailed financial statements, wealth status…). We do not process sensitive or financial information.
 
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
 
 
2. HOW DO WE PROCESS YOUR INFORMATION?
 
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
 
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
 
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
 
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
 
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis, KYC purposes…) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
 
If you are in the EU or UK, this section applies to you.
 
The General Data Protection Regulation (GDPR) and UK (GDPR) and Data Protection Act (DPA) (as amended from time to time) require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:
 
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent by sending us an email to team@arkaine.io.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are in Canada, this section applies to you.
 
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time by sending us an email to team@arkaine.io.
 
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
 
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way:
For investigations and fraud detection and prevention;
For business transactions provided certain conditions are met;
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;
For identifying injured, ill, or deceased persons and communicating with next of kin;
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse;
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
 
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
 
In Short: We may share information in specific situations described in this section and/or with the following third parties.
 
We will not rent, sell, or disclose your Personal Information to any third parties, except to those who require access to the information to perform their tasks and duties under the binding agreements executed with us and to share with third parties who have a legitimate purpose for accessing it.
We may share, transfer, disclose, or allow access to your Personal Information to the following third parties for the purposes described below:
 
4.1 We may disclose Personal Information to the third parties in order to administer or process a transaction, or services you have authorized or requested, or in the context of facilitating the execution of a transaction, or we may disclose Personal Information to third parties that provide supporting services, or analytical information for the purpose of improving the Services, only where we have a lawful basis to do so or under an agreement or legal requirements for the transfer of Personal Information.
 
4.2 We will be required to verify your identity by applicable laws and regulatory requirements and rely on third-party services to perform these verifications. Personal Information that you provide to us during the initial connecting process is passed to these services at KYC verification process and on an ongoing basis thereafter.
 
4.3 We may disclose or transfer a part of your Personal Information if we are involved in a business transition or any merger and/or acquisition (M&A) projects. In such M&A event, your Personal Information might be among the assets transferred, but it will be protected and secure in accordance with this Privacy Policy.
 
4.4. We may share your Personal Information with law enforcement, and government officials when we are compelled to do so by a subpoena, a valid court order to prevent financial loss, to report suspected illegal activity or to investigate violations of any of our Terms or any other applicable policies.
 
4.5. We may share your Personal Information with third-party processors acting on behalf of Platform operator or engaged by Platform operator to process your Personal Information for Platform operator, our affiliate and/or our partners.
 
All affiliate and third parties with whom we share your Personal Information have their own privacy policies. However, they will be expected to protect this information in a manner that aligns with the provisions described in this Privacy Policy.
 
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
 
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
 
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us, and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
 
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
 
In Short: We may use cookies and other tracking technologies to collect and store your information.
 
We will use cookies and other technologies or methods of web and analytic tools to gather, store, and analyse certain information related with your access to and activities through the Services, including when you visit the Platform.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are beneficial and may be used for various purposes. These purposes include, among other things, allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and the Services quicker, easier and smoother. Our Platform will use the following types of cookies:
 
8.1   Strictly Necessary Cookies
These cookies are essential to enable you to log in, navigate a website, and use its features or to provide a service requested by you. We will not need to obtain your consent in order to use these cookies.
 
8.2   Functionality Cookies
These cookies allow the website to remember choices you make (such as your username, language, or the region you reside in) and provide enhanced, more personal features. The information these cookies collect remains anonymous, and they cannot track your browsing activity on other websites.
 
8.3 Performance Cookies
These cookies collect information about how you use a website, for example, which pages you go to most often, how much time you spend on a page, record difficulties you may experience while using the website such as error messages. All information collected by these cookies is aggregated and therefore anonymous. It is only used to improve the efficiency of the website.
 
8.4   Targeting Cookies or Advertising Cookies
These cookies are used to deliver advertisements tailored to you and your interests specifically. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies remember that you have visited a website, and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to the sites’ functionality provided by the other organizations.
You may remove these cookies by following the instructions of your device preferences. However, if you choose to disable cookies, some features of our Platform may not operate properly or become inaccessible, and your online experience may be limited. For further information please email us at team@arkaine.io.
 
7. HOW LONG DO WE KEEP YOUR INFORMATION?
 
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
 
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 
9. DO WE COLLECT INFORMATION FROM MINORS?
 
In Short: We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at team@arkaine.io.
 
10. WHAT ARE YOUR PRIVACY RIGHTS?
 
In Short:  In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.  You may review, change, or terminate your account at any time.
 
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section” HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below.
 
We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
 
If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
 
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section” HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below .
 
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section” HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
 
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
 
If you have questions or comments about your privacy rights, you may email us at team@arkaine.io.
 
11. CONTROLS FOR DO-NOT-TRACK FEATURES
 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 
12. DO WE MAKE UPDATES TO THIS NOTICE?
 
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
 
If you have questions or comments about this notice, you may email us at team@arkaine.io or contact us by post at:
 
MATRIX LTD
 
1st Floor, Irvine’s Place, 159 Main Street, P.O. Box 2132, Road
Town, Tortola, British Virgin Islands 
 
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
 
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please reach out to team@arkaine.io.